Network Operations Center

TANDBERG Television's state-of-the-art Network Operations Center (NOC), based in North America, currently supports more than 1500 on-demand devices in the field, with experienced technicians on site 24/7/365 to monitor, manage, and ensure the reliable, seamless delivery of on-demand content. Our operations are backed up with a robust disaster recovery facility ready to handle network management in the event NOC communications are interrupted.

We offer proactive customer network monitoring to significantly reduce maintenance-related issues and unscheduled outages. As a result, our knowledgeable Network Operations Center staff makes more outbound preemptive c alls to customers every month than it receives inbound trouble calls.

Our goal is to consistently maintain the highest quality and reliability of your network by quickly and effectively resolving hardware, network, satellite, and workflow issues.

We’re your single point of contact when it comes to the management of every detail involved in content distribution. We provide the convenience of remote downloads and upgrades, and customer case tracking. We can receive alerts and poll devices to develop insightful trending information, which enables you to see where you re ally need to concentrate your resources.

We’re the best in the operational services business, so you can focus on being the best in your core business.

For NOC support:
Toll Free: (888) 671-1268 Local : (678) 812-6255